To ensure the safety of all patrons and guests, KiMo Theatre has created the following code of conduct and policy guidelines. Please review and follow the rules and policies below as failure to abide by them may result in expulsion from the venue without refund.

If you have any questions, please contact the box office at 505-228-9857.

Accessibility Policy

KiMo Theatre is a historic building that was originally designed in the 1920s. As such, there are certain limitations to the design that limits how accessible the building is. 

Please read the following notes for more details about accessibility at KiMo Theatre.

  • The main floor of the building is fully compliant with the Americans with Disabilities Act and is accessible to all audience members and performers.
  • Accessible seating is available on the main floor level in four seating areas. This seating is available on a first-come, first-served basis. Transfer seating may be available during certain shows.
  • Accessible-designated parking spaces are available in the 5th Street and Copper parking garage directly north of the theatre.
    • There is no charge for parking when a State issued Disabled Parking Permit is displayed on your vehicle.
  • Service Animals are welcomed at the KiMo, but space for them in the seating areas of the auditorium during performances is quite limited.
  • Some event Presenters may provide American Sign Language interpreters for their events.
    • Please contact the event’s Presenter for this service. If an event will be ASL interpreted that fact will be noted in our Performance Schedule listing for the event.
  • The auditorium is equipped with an Assistive Listening System. Receivers are available for loan, free of charge, with a photo ID. Please contact any of the ushers for this service.

To inquire about any unlisted accommodation need or request, please call the Box Office at 505-768-3522. 

There is no elevator at the KiMo.

Arrival Policy

The show starts promptly at the time listed on your ticket. For certain events, latecomers may have to wait in the lobby before being admitted. These shows will be detailed in the program guide.

Bag Policy

Large bags should not be brought into the venue. Please leave large bags in your vehicle.

All bags are subject to search upon entry.

Camera Policy

Cameras and recording devices are generally not permitted at events. Cell phones and other electronic devices must be silenced or turned off. 

Cancellation Policy

If an event is canceled due to inclement weather or cancellation, ticket holders will be informed as soon as possible through media and the website. Please contact the venue at 505-228-9857 to ask about refunds or postponements.

Children Policy

Children attending performances must have admission tickets, including infants. Please consider the interests of your child and bring them to age-appropriate events.

Some children can be disruptive to other audience members. Please use your best judgment.

Food and Beverage Policy

Food and beverages are permitted in the lobby only. The KiMo has no contracted food or catering service at this time.

Lost and Found 

Lost something during the show? Ask event staff during the show for help with finding the lost and found station. After the show please call the lost and found office at 505-768-3544. Be prepared to leave your full contact information and detailed information about the lost item(s).
KiMo Theatre does not claim responsibility for lost or missing items.

Personal Electronic Devices Policy

Please silence all electronic devices during the performance.

Prohibited Items 

To ensure a safe and comfortable environment at the show, the following items are prohibited from entry. Admission will be denied to anyone carrying the following items.

  • Aerosol cans 
  • Animals (Except for certified service animals who must remain leashed or harnessed at all times)
  • Balloons 
  • Balls (beach balls, footballs, baseballs, etc.) 
  • Backpacks, luggage, grocery, duffle bags, large bags, large purses, large camera cases, cinch bags, binocular cases, computer bags, briefcases, fanny packs, and non-approved seat cushions
  • Boxes wrapped gifts or items 
  • Camcorders and tripods
  • Cameras with lenses over six inches long
  • Cans, bottles, thermoses
  • Coolers of any kind, including small soft packs
  • Fireworks
  • Illegal drugs
  • Laptops, iPods, tablets, video cameras, or any large electronic devices
  • Laser pointers
  • Markers (permanent) and/or paint
  • Noisemaking devices
  • Oars
  • Objects that can be used as a missile or projectile
  • Offensive or profane signage;
  • Outside Food and drinks 
  • Sticks, selfie sticks, and flag poles 
  • Strollers 
  • Tobacco products 
  • Umbrellas 
  • Weapons 
  • All other items deemed prohibited at the discretion of the management

Service Animal Policy

KiMo Theatre abides by Federal ADA Law regarding Service Animals. Please call the box office at 505-228-9857 at least two weeks before the scheduled event so appropriate accommodations can be made.

Smoking Policy

Smoking, including cigarettes, vapes, cigars, or other smoking paraphernalia is not allowed within KiMo Theatre.